Refund policy
Your satisfaction matters to us. Please read this policy carefully before placing an order. By purchasing from Julielle, you agree to the terms below.
21-Day Return Window
Returns are accepted within 21-days of delivery. To be eligible, items must be unused, unworn, and unwashed, with original tags attached and returned in original packaging. A valid proof of purchase is required.
How to Start a Return
Visit the Submit your Return page to initiate a return request. Once your request is reviewed and approved, we'll send return instructions and, if applicable, a shipping label. Unauthorized returns will not be accepted.
Damaged, Defective, or Incorrect Items
Inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, submit your return within 48 hours of delivery, along with photos of the issue. We'll resolve it promptly.
Exchanges
In-store Exchanges are available for damaged, defective, or incorrect items only, subject to product availability.
No Restocking Fees
Julielle does not charge any restocking fees on eligible returns.
Refund Process
Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are issued to the original payment method within 5–7 business days. Your bank may require additional time to process the credit.
Discounts & Promotions
Discount codes and promotional offers are not eligible for refunds if not applied at checkout. They cannot be added after an order is placed.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Final sale & clearance items
- Gift cards
- Items marked as non-returnable in the product description
Contact Us
Email: support@julielle.shop
Phone: +1 503-760-6963
Address: 2328 NW Westover Rd, Portland, OR 97210, USA
Business Hours: Mon – Fri | 9:00 AM – 6:00 PM (PST)