FAQs
Shipping
How long does delivery take? Processing takes 1–2 business days. Shipping takes 4–8 business days. Total estimated delivery is 5–10 business days from the date of purchase.
How much does shipping cost? Standard shipping is $8.50 on orders under $169.00. Orders of $169.01 and above qualify for free shipping.
What is the order cut-off time? Orders must be placed before 12:00 PM PST to be processed the same business day. Anything after that or over the weekend is picked up the next working day.
Which carriers do you use? We ship via FedEx, USPS, UPS, DHL, and other local courier services depending on your location.
How do I track my order? Once your order is dispatched, you will receive a tracking number and link via email. Allow 2–3 business days for tracking to become active after dispatch.
Do you ship internationally? No — Julielle ships within the United States only.
My tracking is not updating — what do I do? Reach out to us at support@julielle.shop and we will look into it straight away.
Returns
How long do I have to return an item? 21 days from the date of delivery.
What items can be returned? Items must be unused, unworn, and unwashed with all original tags attached and returned in original packaging. A valid proof of purchase is required.
How do I start a return? Visit our Submit your Return page with your order number and reason for return. Our team will review your request and send you a return shipping label and instructions once approved. Do not send items back without prior approval.
What items cannot be returned? Final sale and clearance items, gift cards, and any items marked as non-returnable in the product description.
Are there any restocking fees? No — Julielle does not charge any restocking fees on eligible returns.
My item arrived damaged or incorrect — what do I do? Contact us within 48 hours of delivery to submit your return page with your order number and clear photos of the issue. We will resolve it promptly.
Refunds
When will I receive my refund? Once we receive and inspect your return, approved refunds are processed within 5–7 business days to your original payment method.
Where does my refund go? Back to your original payment method used at checkout. Your bank may take additional time to reflect the amount.
Exchanges
Do you offer exchanges? In-store exchanges are available for damaged, defective, or incorrect items only, subject to product availability.
Discounts & Promotions
Can I apply a discount code after placing my order? No — discount codes and promotional offers must be applied at checkout and cannot be added after an order has been placed.
Contact Us
Email: support@julielle.shop
Phone: +1 503-760-6963
Address: 2328 NW Westover Rd, Portland, OR 97210, USA
Business Hours: Mon – Fri: 9:00 AM – 6:00 PM (PST)