Shipping policy

We're committed to getting your order to you as quickly and reliably as possible. Please read through our shipping terms before placing your order. We reserve the right to update this policy at any time — any changes will always be reflected on this page.

Order Processing & Delivery

Our daily order cut-off time is 12:00 PM PST. Here's a full breakdown of what to expect:

• Processing time: 1–2 business days (Monday to Friday)
• Shipping time: 4–8 business days (Monday to Friday)
• Total estimated delivery: 5–10 business days from the date of purchase

Orders placed after 12:00 PM PST or over the weekend will begin processing on the next working day.

Shipping Charges

Standard US Shipping

• Orders under $169.00 — flat rate of $8.50
• Orders of $169.01 and above — free shipping

Shipping Location

Julielle currently ships within the United States only.

Shipping Carriers

We partner with trusted carriers to ensure fast and safe delivery, including FedEx, USPS, UPS, DHL, and other local courier services, depending on your location.

Order Tracking

Once your order is processed and dispatched, you'll receive a tracking link and number via email within 2–3 business days. If your tracking isn't updating or isn't working, reach out to us at support@julielle.shop, and we'll look into it right away.

Customs, Duties & Taxes

Julielle is not responsible for any customs fees, duties, or taxes that may apply to your order. All such charges are the responsibility of the customer.

Damaged or Broken Items

If your order arrives damaged or broken, please contact us immediately at support@julielle.shop with photos of the issue. While carrier mishandling can occasionally happen, Julielle takes full responsibility for making it right — whether that's a return, replacement, or exchange.